Common FAQ / 常见问题

What is psychotherapy? /
什么是心理治疗?

Psychotherapy or talk therapy is a way to help Clients in the face of emotional difficulties and personal concerns including, but are not limited to: difficulties to cope with daily life; trauma; the death of a loved one; and specific mental disorders, such as depression or anxiety disorders. Psychotherapy is a process to help Clients of all ages better understand one’s self, and how their thoughts and feelings influence the way they behave, react, and relate to others, leading an enjoyable and satisfying life.

The first psychotherapy session usually starts with an intake assessment of problematic symptoms and maladaptive behaviors that have affected the Client’s functioning in various aspects of life. Psychotherapy is a joint effort between Client and Therapist; the progress may vary based on the particular concerns or issues being addressed as well as the Client’s willingness to participate in the therapeutic process. 

心理治疗是为了帮助个案面对个人生活和情绪上的困扰包括面对日常生活的难题,创伤带来的影响,亲人离世和特定的心理疾病如忧郁症和焦虑症。心理治疗的目的是为了帮助个案在面对问题中能更加了解自己和拥有一个自在和满意的生活。

在初始阶段,治疗师会先评估个案所面对的困难,症状和行为,以了解这些困扰对其生活功能造成的影响。心理治疗的进展取决于各种因素包括问题的种类和个案是否愿意积极参与治疗以及在治疗过程中付出。

Who is suitable for psychotherapy? /
谁适合去接受心理治疗?
  • When you are feeling depressed, anxious and overwhelmed by a prolonged sense of helplessness and hopelessness.
  • When your issues have negatively impacted your relationships, academic performance, and occupation.
  • When your issues have caused significant distress in your daily life functioning.
  • When you are having major life changes, such as grief and loss, being fired from work, and any trauma-related events which caused you to have difficulties in coping.
  • When you and your partners are experiencing distress in your relationship.
  • When you would like to understand more about yourself and improve the quality of your life.

 

  • 当您感到忧郁,焦虑,或长期处于无助和没有希望的感觉。
  • 当您的问题已影响您的人际关系,学习,和工作。
  • 当您的问题以严重构成您日常运作的困扰。
  • 当您正面对人生巨大的改变像是亲人离去,失去工作,和任何关于创伤的事情,并导致您有困难应付。
  • 当您和您的伴侣正面临着显着的压力和情感问题。
  • 当您想要更了解自己并改善您生活的品质。
How can I make an appointment? /
如何预约心理治疗?

You may feel nervous in contacting us and the anxiety is a perfectly normal feeling. We understand how difficult it can be to make initial contact, especially through phone calls. If a phone call is something new for you, you may leave a message and fill up the registration form attached in the welcome message. The information gathered is sufficient to tell us your needs and whether we are able to help. After reviewing the information, our staff will get back to you either through Whatsapp or phone calls (whichever you prefer) to schedule the first appointment. Kindly inform our staff if there are other timeslots that might fit your schedule better.

我们明白第一次的接触存在着很多疑问和焦虑,尤其是通过电话的时候。因此,除了拨打电话到我们的诊所,您也可以通过Whatsapp留言并填上个人资料。表格上的资料足以让治疗师了解您的需求以及我们是否能帮得上忙。我们将在和治疗师讨论后尽快和您联系并预约初次的心理咨询。我们也将尽力配合您的时间。

What to expect in my first session? /
我应该对第一次的心理咨询抱有什么期望呢?

The first session is usually an assessment of your presenting issues. We may inform you to come in a little early to fill out some paperwork if you haven’t already done so. You won’t have to worry about what to do in the session, as the psychologists are trained to guide each session in effective ways to help you achieve your goals. A typical intake session lasts 1 hour 15 minutes to 1 hour 30 minutes. In fact, the first session is an interview which consists of questions to understand your background history.  At the end of your first session, the psychologist may suggest you with some immediate action, such as seeing a physician, to rule out any underlying medical conditions or getting a consultation from a psychiatrist to stabilize your mood before working through the issues.

第一次的心理咨询通常会着重于评估您的问题。我们鼓励您能提早到诊所并填上一些资料。您不需要担心您等下要做什么,因为心理治疗师将会引导整个心理咨询并帮助您达到治疗的目标。第一次的心理咨询限时为一个小时十五分钟到一个小时三十分钟。心理治疗师通常会访问您的背景资料以便更明白您的状况。在第一次心理治疗的尾声,心理治疗师通常会给与及时建议,像是见医生去排除身体健康状况或是拜访精神科医生并接受药物疗程来控制情绪。

Will i get better after psychotherapy? /
心理治疗一定会让我好起来吗?

Therapy sessions carry both benefits and risks. These benefits may include, but are not limited to, reduced distress in feelings and thoughts, increased self-confidence, improved interpersonal relationships, increased comfort in work, academic, and/or daily activities.

In therapy sessions, Client may experience personal discomfort or unpleasant feelings (such as sadness, guilt, anxiety, anger, frustration, loneliness, or helplessness) when recalling or discussing uncomfortable experiences / situations with the Therapist. This is one of the considered risks of psychotherapy. 

During the therapeutic process, many clients may feel worse before they feel better, which is generally the normal course for psychotherapy. Personal growth and change can be easy and smooth at times, but may also be slow and frustrating. The Client should address any concerns he/she has regarding his/her progress in therapy with the Therapist.

心理治疗的过程同时潜在着益处和风险。这些益处包括,但不局限于,提升自信心,减少消极的想法和情绪,改善人际关系,并在社会、工作、学校和家庭的环境中能更舒适自在地生活。

在心理治疗的过程中可能会涉及一些不适感,包括想起些不愉快的回忆、事件、感受或体验。

这个过程有可能会唤起悲伤、愤怒、恐惧等强烈的情绪。这些都是心理治疗所欠在的风险。

在治疗过程中,个案也许会感觉更糟糕和痛苦。这是一个正常的过程。因为许多个案发现在他们恢复良好状态之前,会经历较不舒适的阶段。个人的成长和变化都是因人而异的,有些人会觉得即容易又顺利,但也有人会觉得既漫长又让人沮丧。倘若个案在治疗的过程有任何的问题/疑虑,须立刻提出来让心理治疗师知道。

Will my information disclosed in psychotherapy be kept private and confidential? /
我的在心理治疗揭露的资料将被保密吗?

The information disclosed by Clients is secure and strictly confidential. However, under certain circumstances (as described below), all Therapists are mandated (by law) to break confidentiality, if/when:

  1. Client poses a danger to him / herself.
  2. Client makes a serious threat of violence towards a reasonably identifiable victim.
  3. Client provides written authorization to request the release of information.
  4. The Court orders a release of information (*Our centre does not provide psychological services for court cases or police cases. Kindly discuss with your Therapist if you have any queries regarding this matter).
  5. Client is below 18 years of age, parents/guardians have the rights to access therapeutic information (* However, we hope parents/guardians acknowledge the importance of confidentiality. The therapist will brief parents/ guardians of the summary of the session).
  6. A child / an elderly person is abused or neglected.

个案所揭露的资料是安全和保密的。但是,在法律和职业操守的限制下,个案的隐私权会在一下的状况失效。

  1. 个案有意伤害自己.。
  2. 个案有意对身边的人造成威胁,或伤害他人。
  3. 个案以书面授权,要求揭露资料。
  4. 法庭下令(court order)要求公开资料(本治疗中心不提供有关警方案件/法律案件的心理治疗服务。如有任何有关疑问,个案可以向治疗师咨询。)
  5. 当个案是未成年时(18岁以下),父母或合法监护人有权知道心理治疗当中所透露的一切资料。(我们明白家长/合法监护人对个案的关心,但也希望家长/合法监护人可以尊重个案的隐私权。基于家长/合法监护人想了解个案的情况下,治疗师可以提供一个基本的大概。)
  6. 有小孩/老人被虐待或被忽略。
I am late for my session! What should I do? /
我迟到了!我应该怎么做?

Psychotherapy requires the joint effort of both Client and Therapist. This therapeutic relationship between both parties is based upon trust and commitment, with both parties accepting responsibilities for keeping their appointments.

Please arrive on time for appointments. In the event that the Client arrives late for an appointment, only the remaining time of the session will be available (eg: Client arrives at 415pm for 4pm session, only 45 minutes will be available), but the full scheduled session will be billed. Please contact our centre at +6011-3344 5270 if you will be late for the session.

心理治疗需要个案和治疗师共同的努力。双方之间的治疗关系是建立于对对方的信任上,因此双方都有赴约的责任。

请务必准时赴约。倘若个案迟到,那么心理治疗师只会利用剩余的时间进行治疗,而治疗费用还是以全额计算。

Something urgent came up! I have no choice but to cancel the appointment. /
有突发状况!我必须取消预约。

Cancellation of sessions with less than a day’s notice will incur a cancellation charge of 50% of the session fee. In the event of an emergency situation (i.e. sudden illness, accident, etc.), Clients must immediately notify the Therapist of the cancellation at least 2-hours in advance of the session. Failure to do so will also incur a cancellation charge of 50% of the session rate. Emergencies will be reviewed on a case by case basis.  In the event that the Therapist must cancel a session, every effort will be made to reschedule a make-up session for the Client.

若个案要取消预约,必须在24小时前给与通知。如果发生紧急状况(即突发性疾病,事故等),个案必须在预约前2小时通知治疗师。否则,个案需支付取消费(50%的治疗费用)。治疗师将根据具体情况审查紧急事件。

Can I call the centre anytime? /
我可以随时拨打中心的热线吗?

The Therapist is unable to provide 24-hour crisis service. If the Client is feeling unsafe or requires immediate medical or psychiatric assistance, he/she should call emergency hotlines (eg: 999/112), or go to the nearest emergency room of public hospitals.

治疗师无法提供24小时的服务。倘若个案感觉不安全或需要立即接受医疗或精神科医生的援助,个案应立即拨打紧急热线 999,或前往最靠近的医院急诊室。