MY Psychology Privacy Policy

Last Updated: 22 July 2026

Introduction

At MY Psychology, we understand that seeking psychological support often involves sharing personal and sensitive information. We are committed to treating your information with care, respect, and confidentiality.

This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website, appointment forms, WhatsApp, email, social media platforms, psychological services, assessments, and related communications.

By providing your information to MY Psychology, you acknowledge that you have read and understood this Privacy Policy.

Information We May Collect

Depending on your interaction with us, we may collect information such as:

Personal Information

• Full name
• Date of birth
• Age
• Gender
• Phone or WhatsApp number
• Email address
• Residential address
• Emergency contact details

Appointment Information

• Preferred language
• Preferred therapist preferences
• Preferred appointment dates and times
• Consultation preferences (online or face-to-face)
• Information required to arrange appointments and provide services

Psychological and Service-Related Information

• The reason you are seeking support
• Information voluntarily shared through enquiries, intake forms, assessments, consultations, or therapy sessions
• Assessment results, reports, recommendations, and related records

Administrative Information

• Payment records
• Invoices and receipts
• Appointment history

In certain situations, additional identification documents may be requested where necessary for identity verification, report preparation, formal documentation, or legal requirements.

We only collect information that is reasonably necessary for the provision of psychological and mental health services and the operation of our practice.

Sensitive Information

As a psychology practice, some information shared with us may be particularly sensitive.

This may include information relating to mental health, emotional wellbeing, psychological assessments, personal experiences, family circumstances, or other matters relevant to your care.

We collect and use such information only where reasonably necessary to provide services, support client wellbeing, fulfil professional obligations, or comply with applicable legal requirements.

For your privacy and security, we encourage you to avoid sharing excessive sensitive information through unsecured communication channels unless necessary.

Children and Adolescents

MY Psychology provides services for children and adolescents.

Where services involve individuals below the age of 18, information may be collected from parents, legal guardians, schools, healthcare providers, or other authorised parties where appropriate.

Parents or legal guardians are responsible for providing consent where required.

How We Use Your Information

We may use your information to:

• Respond to enquiries
• Arrange and manage appointments
• Provide psychological consultations, assessments, and related services
• Prepare reports and recommendations
• Maintain professional records
• Process payments and issue invoices or receipts
• Communicate important service-related information
• Improve our services and client experience
• Meet legal, ethical, and professional obligations
• Protect the safety and wellbeing of clients and others where necessary

Professional Confidentiality

Confidentiality is a fundamental part of psychological practice.

Information shared during consultations, assessments, therapy sessions, and related services is treated as confidential and handled in accordance with professional ethical standards and applicable laws.

There are limited situations where confidentiality may need to be breached, including where:

• Required by law
• Required by a court order
• There is a serious risk of harm to yourself or another person
• Abuse, neglect, or safeguarding concerns require action
• You have provided consent for information to be released

Where possible and appropriate, we will discuss such situations with you.

Communication Records

To provide services effectively, we may retain records of communications made through our website, online forms, WhatsApp, email, social media messaging platforms, appointment systems, and other communication channels.

These records may be used for service delivery, administrative purposes, quality assurance, safeguarding, professional supervision, dispute resolution, and legal compliance.

Use of Artificial Intelligence and Automated Systems

MY Psychology may use artificial intelligence (AI) and automated technologies to assist with certain administrative and informational functions.

These technologies may help with:

• Appointment enquiries
• Scheduling assistance
• Service information
• Frequently asked questions
• Initial enquiry routing

AI-assisted systems are designed to improve responsiveness and accessibility. They are not a substitute for professional psychological care, diagnosis, treatment, assessment, crisis intervention, or emergency services.

Where an enquiry involves mental health concerns, emotional distress, risk-related matters, or circumstances requiring professional judgement, the enquiry may be directed to an appropriate staff member or qualified psychologist for further review and response.

Website Usage Information

When you visit our website, certain information may be collected automatically through website technologies such as cookies, analytics tools, security systems, or hosting services.

This information helps us maintain website functionality, security, performance, and user experience.

Users may adjust browser settings to manage cookies if they wish.

How We Protect Your Information

MY Psychology takes reasonable administrative, organisational, and technical measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

While we strive to protect information entrusted to us, no method of electronic communication or internet transmission can be guaranteed to be completely secure.

Sharing of Information

MY Psychology treats personal information as confidential.

We do not sell, rent, trade, or commercially disclose personal information to third parties.

Information may only be shared where reasonably necessary to provide our services, comply with legal obligations, support the operation of our practice, or protect the safety and wellbeing of an individual.

Where external service providers are engaged to support our operations, we take reasonable steps to ensure appropriate privacy, confidentiality, and security measures are maintained.

Retention of Information

We retain information only for as long as reasonably necessary to provide services and fulfil applicable legal, ethical, professional, and administrative obligations.

Where information is no longer required, reasonable steps will be taken to securely delete, anonymise, or dispose of it.

Your Rights

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Withdraw consent where applicable
• Request information regarding how your information is used
• Request deletion of information where legally and professionally permissible

We may need to verify your identity before processing such requests.

Emergency Situations

MY Psychology does not provide emergency psychiatric, medical, or crisis intervention services through its website, WhatsApp, email, social media platforms, or AI-assisted systems.

If you are experiencing an emergency, require immediate assistance, or are concerned about your safety or the safety of another person, please contact emergency services by calling 999 or proceed to the nearest hospital emergency department.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.

Any changes will be reflected by updating the “Last Updated” date shown on this page.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Organisation: MY Psychology Sdn. Bhd.

Email: admin@mypsychology.my

Address: 7-M, Jalan Prima 9, Batu 7 Jalan Kepong,  Pusat Niaga Metro Prima, 52100 Kuala Lumpur, Malaysia